RETURNS / REFUNDS
Our goal at ACTIVAOOO RACING is customer service and satisfaction. If, for any reason, you are not happy with our product we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from ACTIVAOOORACING.COM, you may exchange it for a different color, size or style of equal or lesser value. You have 14 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 7th to contact us about making a return).
Prior to returning the item(s) you must contact us and wait for a reply confirmation. You may reach us via “Contact Us” or directly emailing. PLEASE INCLUDE THE ORDER NUMBER TO BETTER SERVE YOU
Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.
There is a 20% restocking fee for all returned products. All returned products or exchanges can be made, provide that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Stickers have to be in original adhesive tape, paper and undamaged.
If your order has not been shipped but want a refund before your order is shipped, There is a 0% restocking fee for total invoice amount including shipping. (shipping is refundable only if your order has not been shipped)
RETURNS AND EXCHANGES
When shipping your item(s) back to our warehouse, please include:
A copy of your original invoice and a copy of the correspondence regarding your exchange. Please also write your order number visibly on the package. Items not in the same condition as it was when you received it are subject to CANCELLATION. All exchanges are dependent on current stock availability and condition of product upon inspection. If we do not have the item available, we can issue you store credit. If the exchange item(s) is of lesser value than a store credit will be provided for the difference.
All customers are financially responsible for shipping the item back to ACTIVAOOO RACING for the exchange, as well as for shipping the exchanged item back unless otherwise stated.* Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed. Shipping fees are non-refundable.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
*If ever you require an exchange or return as a result of an error made by us, such as an incorrect size or style, we will ship the exchange and provide return postage at our cost.
PLEASE NOTE: NO EXCHANGES will be eligible on sale and significantly discounted items including but not limited to: Black Friday, Cyber Monday, and items displayed under the “Sale” section on ACTIVAOOORACING.COM. We recommend you contact us prior to ordering, to inquire about a particular item being eligible for exchanges or store credit.
ACTIVAOOO RACING, LLC reserves the right to refuse exchanges requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.